Returns + Exchanges

 

Returns

Please be sure to review and double check your order's details before placing your order, as we only accept returns or exchanges if a mistake is made on my behalf. If this were to happen,

 

-all fees associated with the exchange will be at our expense. If a mistake is made with your order, please notify me within 7 business days after receipt. Refunds will only be given once an amicable decision has been made, or if an order cancellation is made within 2 hours of purchase (no guarantees).

 

-all returns must be received within 30 business days of purchase. Returns will only be accepted in exchange for a store credit totaling the exact purchase amount for exchanges of equal or greater value. All sales are final on sale items, and returns/exchanges cannot be made on them. Please note, that you (buyer) will be responsible for the shipping of returns at your expense. In order to honor your return/exchange, the item must be in the original packaging, unused.

If the postal service returns a package to me because an invalid address was provided or the package was not claimed, we will contact you and schedule a re-delivery at your expense. Re-delivery shipping fees will equal the exact dollar amount needed to ship the package. Once repayment shipping fees have been received, your package will be re-shipped within the next few business days. Original shipping fees are non-refundable, as the postal office will not reimburse me for re-shipping your package.

 

COMMUNICATION TO REQUEST RETURN/EXCHANGE:
1. Email kennaallisonphotography@gmail.com referencing your Order# and the reason for your exchange.

2. We make every effort to respond to your issue in a timely manner, though we ask to allow 2-3 weeks for processing and confirmation of you request.

ALL returns (not exchanges) are subject to a 10% restocking fee. All refunds will not include original shipping cost. Overnight shipping charges are non-refundable. If you receive a defective product, you must notify me within three days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion. PLEASE NOTE: All items sold on sale are FINAL SALE and are not eligible for return.